Privacy Policy

Battleborn Labs respects your privacy. This policy explains how Battleborn Labs handles personal information when you use battlebornofficial.com, the Battleborn Labs mobile app, or an authenticated Battleborn customer account.

Information we collect

Depending on the features you use, we may collect your name, email address, optional phone number, account credentials, research-use and age attestations, communication preferences, cart and order details, shipping address, and support messages. We also receive limited technical and security information needed to operate the service, prevent abuse, and troubleshoot failures.

How we use information

We use this information to create and secure your account, provide product records, process and support orders, arrange shipping, send requested account or order updates, respond to support requests, maintain records required for business and legal obligations, and protect Battleborn Labs and its customers from fraud or misuse. Marketing email and SMS communications are sent only according to the preferences you select and applicable law.

Service providers and sharing

Battleborn Labs may share the information needed for a specific task with service providers that support account hosting, payment processing, shipping and fulfillment, email or SMS delivery, security, and infrastructure. Payment details are handled through the payment provider shown at checkout; Battleborn Labs receives the transaction and order information needed to fulfill and support the order. We may also disclose information when required by law, to protect rights and safety, or as part of a business reorganization.

Retention and deletion

We keep account information while it is needed to provide the account and services. Completed order, payment, shipping, tax, accounting, fraud-prevention, and dispute records may be retained for the period required by law or legitimate business obligations. You can request deletion of your Battleborn Labs account and eligible personal information at any time using our account-deletion page.

Security

We use administrative, technical, and organizational safeguards appropriate to the information we handle. No online service can guarantee absolute security, so please protect your account credentials and contact us promptly if you believe an account has been compromised.

Your choices and requests

You may update account information through the authenticated account experience, opt out of optional marketing messages using the instructions in those messages, or contact us to request access, correction, or deletion. We may verify ownership before fulfilling a request and may retain information that we are required or permitted to keep.

Research-use notice

Battleborn Labs products and product records are provided for research use only and are not intended for human or veterinary consumption, diagnosis, treatment, or prevention of disease. This privacy policy does not change that product-use requirement.

Contact

Questions or privacy requests can be sent to ryan@battlebornlabs.com. Include the email address associated with your account when requesting account help or deletion.